Campus Telecommunications

SUNY Potsdam Commences Phased Rollout of UC/UM Services

• By Dian Schaffhauser
• 01/28/10

The State University of New York in Potsdam has adopted a new mail and call application from Voice Mobility International. SUNY Potsdam has migrated about 5,000 mailboxes and caller application mailboxes from its legacy Octel 250 to the Voice Mobility UCN 250. The migration required no change to the user interface.

The university has decided to roll out unified messaging (UM) and unified communications (UC) features incrementally. Those include e-mail notifications of voice and fax messages, private fax/PDF delivery to e-mail accounts, and "find me/follow me" call forwarding services. A unified messaging scenario handles voice, fax, and text messages as objects that are stored in a mailbox and that the user can access through e-mail or phone. Unified communications expands on that to encompass messaging as well as other forms of communication and collaboration.

The previous Octel implementation provided only voice mail and auto-attendant features.

"We are very pleased with the UCN 250 implementation here at SUNY Potsdam," said Brenda Bennett, telecommunications manager. "The seamless migration from our legacy Octel 250 platform went better than expected, and as a result we did not have any user disruption, a key goal for the SUNY Potsdam staff. We look forward to rolling out UM and UC functionality in a controlled fashion to our faculty and student populations."