IT Trends

Baltimore County CC Expands IT Outsourcing

• By Dian Schaffhauser
• 02/25/10

The Community College of Baltimore County in Maryland has extended a contract for an outside provider to manage its IT services. The initial agreement, signed in 2007, has been extended to December 2012. The outsourcing effort encompasses the positions of chief technology officer and director of the project management office, as well as project managers and subject matter specialists.

During the initial contract, the college system said in a statement, the CampusWorks team has reorganized the IT Services department; created a new helpdesk and technology support center; implemented identity management, Microsoft SharePoint, and a student portal; done enhancements to the Banner system; developed a data warehouse integrated to the Banner system; completed an upgrade to the college telephone systems; implemented emergency communications services; and bolstered security, and business continuity.

The community college has three campuses and two extension centers with 65,000 students and an operating budget of $169 million.

Darrow Neves, the college's CTO and a vice president of operations with CampusWorks, acknowledged the role played by Sandra Kurtinitis, the college system's president and her cabinet in the success of the outsourcing agreement. "[They] have exhibited strong leadership on every occasion where difficult technology decisions were required," he said. He added that the internal college staff has worked hard to accomplish the goals and objectives set for IT.