Security & Safety | News

Rave Mobile Dispatch Update Provides Data Integration

• By Dian Schaffhauser
• 08/19/13

Public safety technology company Rave Mobile Safety has updated the service it provides for emergency call takers. The latest release of Smart911 features an updated interface presented to dispatchers in the event of emergencies. The updates in version 3.0 were influenced by feedback from the company's user base.

Smart911 allows people to enter information into a safety profile maintained by the system to aid emergency responders in the event that somebody calls 911. That might include a photo, class schedule, office location, vehicle information, or medical details. Frequently, the service is adopted by an entire state, county, or community. For example, the town of Framingham in Massachusetts has been a customer, which includes the students at Framingham State University.

Smart911's updated interface includes integrated data from other sources.

The new interface provides the ability to integrate data from other sources with the safety profiles. The software also includes improved operational features.

Highlights include:

• Improved navigation to simplify data access from multiple sources without overloading call-takers;
• An "always available" mode with texting, history, logging, and reporting;
• The ability to initiate a text session with mobile callers, enabling call-takers to text those who are unresponsive, hang up, or have calls dropped;
• Multi-chat support to allow call-takers to handle multiple calls at once;
• Reporting on calls from all device types across regions and visibility into frequent callers, transfer history, call dropping, and call bouncing; and
• The ability to append notes to a call that are viewable across dispatchers, to simplify collaboration across jurisdictions.

The server that powers Smart911 has new troubleshooting functions and deployment tools to speed the on-boarding and upgrade process.

"Smart911 3.0 is a significant step forward in the evolution of improved information flow with a 9-1-1 call," said CEO Tom Axbey. "Our goal is to enhance the quality and quantity of relevant data to 9-1-1 call-takers to improve response times and save lives."

Smart911 has been used by communities serving the campuses of the University of North Carolina and the University of South Florida, among others.