Private, for-profit institutions could greatly improve their responsiveness to prospective students. A recent study found that nine out of 10 private colleges and universities fail to reply to new inquiries by phone from prospective students within the first 12 hours; four out of 10 let a full day go by before they reply.
New York's Sarah Lawrence College spent two years selecting and rolling out a new enterprise resource planning system--one that, unlike its legacy system, wouldn't require pulling staff out of retirement to maintain.
To meet the expectations of today's tech-savvy students, colleges and universities are looking for ways to speed up their processes and provide better services for their No. 1 customer.
The Kuali Foundation has released Kuali People Management for the Enterprise (KPME) 1.0. KPME is an open source human resources and payroll system for higher education. The group also released Kuali Mobility Enterprise 1.0, an open source framework for connecting campus information and services to any mobile device.
Miami University in Ohio is replacing its legacy admissions software with a new customer relationship management (CRM) system, which will enable the institution to use a single tool to track students from recruitment, to application, and through to matriculation at the university. The CRM system will also assist the university with alumni relations and student, faculty, and staff communication.
Datatel has updated its application for student enrollment. Version 2.0 of Recruiter includes a deployment option that allows customers to shift from the on-premises version of the application to a software-as-a-service (SaaS) model or vice versa.
Datatel has revised its services offerings to provide as little or as much support for its IT applications as its institutional customers want. The company, whose flagship offering, Colleague, powers enterprise operations for hundreds of universities and colleges in the country, said it now also offers that suite of applications in a software-as-a-service (SaaS) model.
How to put advisers, faculty, students, and institutional planners on the same page.
A prolific innovator for 25 years at California's Delta College, Lee Belarmino may be most recognized nationally in higher education IT for a relatively recent accomplishment: the successful implementation of one of the first instances of the open source Kuali Financial System--a system the college helped develop as a founding partner alongside much larger and better-funded universities.
Oracle has announced Oracle Public Cloud, a set of integrated services that provide access to Oracle Fusion Applications, Oracle Fusion Middleware, and Oracle Database, all of which are managed, hosted, and supported by Oracle, with a unified self-service interface for provisioning, monitoring, and managing all services.