A new survey from Oracle revealed that the majority of students say that the quality of student services directly affects their overall satisfaction with their school, but just about half say their schools meet their customer service expectations.
The smart use of business intelligence has turned around graduate admissions at Wayne State University.
Indiana's Ivy Tech Community College will launch a virtual student success center in an effort to improve enrollment, retention, and graduation rates.
Working at a university that gets 45,000 applications for 3,800 spaces, Cal Poly-San Luis Obispo Associate Vice Provost for Marketing and Enrollment Development James Maraviglia is grateful every day for the efficiency and effectiveness of the institution's CRM system.
U Georgia expects to bolster student services and tighten institutional processes with deployment of its new administrative system.
In the Himalayas, Sherpa guides help mountaineers climb higher than they could on their own. That's just what a new software platform--named Sherpa--is designed to do for students in the three-campus South Orange County Community College District (CA).
If you think it's a hassle to change your password regularly or take other measures to protect the personal data within your realm, consider the alternative.
The University of Kentucky (UK) has deployed a new database solution in an effort to improve retention.
Thrust into online learning at scale in 2005 in the wake of Hurricane Katrina--a disaster that put 45 percent of its physical campus out of commission--New Orleans-based Delgado Community College experienced the aftershock of realizing that many of its students were not "online ready." Success rates--and therefore retention and completion rates--suffered just because of a student skills gap in online education. A self-guided online learning module, DORM, has made a big difference even as a doubling of enrollment since 2006 has put further pressure on available classroom space.
Retention and advising tools help students stay in school and graduate. But they can also be a boon to a school's bottom line.