an opportunity for best practices
“With the decision to configure the software but not to customize
it,” said panelist Rich Pickett, “colleges and universities
have an opportunity to change their business processes, and adhere to
best practices.” The University of San Diego (CA)
director of Administrative Information Services cited self-service (giving
end users control, and CRM) and increasing the speed and frequency of
communications with prospective students, as two of the greatest benefits
of his institution’s large-scale, enterprise implementations.
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