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University for the Creative Arts Adopts Multiplatform Remote Support Solution

The University for the Creative Arts (UCA) in England has adopted a new secure remote support solution to provide remote technical support to its technologically and geographically diverse staff.

The university's previous remote support tools could not support the wide variety of technologies prevalent in the creative industries and used by UCA staff, including computers, laptops, and mobile devices running Windows, OSX, iOS, and Linux operating systems. Since the university plans to expand nationally and internationally, it also needed a remote support tool that could scale with the school's growth.

James Davis, IT customer services manager for UCA, and his team tested two solutions before making their decision. The team chose Bomgar "for its superior ability to integrate with vPro technology," said Davis in a prepared statement.

"We also preferred Bomgar as we found the mobile platform support, mobile rep consoles, security auditing, and Jump Technology, which allows technicians to quickly access unattended systems, offered enhanced functionality to the IT services team and UCA as a whole," added Davis.

The university's support teams use Bomgar's Jump Technology, which includes Jump Clients for unattended access to remote systems running any platform on any network, and Jumpoints for access to unattended Windows desktops and servers within the university's network, without installing software on the end client.

"We anticipate that this will increase first time resolution rates and reduce downtime to the end user, which will ultimately bring up productivity levels across the board and deliver excellent support services to UCA," said James Tempest, IT campus manager for UCA's Farnham Campus.

The University for the Creative Arts is a specialist art and design university that operates five campuses in England, serves approximately 7,000 students, and employs 1,800 full and part-time staff.

Further information about Bomgar's secure remote support solutions is available at bomgar.com.

About the Author

Leila Meyer is a technology writer based in British Columbia. She can be reached at leilameyer@gmail.com.

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