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Features
Supporting Systems Management
1/30/2004
Better Budget Planning
Often times the IT and software inventories used to be out of date as soon as
completed. But with LANDesk, the inventory is automatically updated daily. The
cost savings of that feature alone have saved us thousands of dollars. We are
able to manage our licenses better and compliance is no longer an issue. As
for service, by remote controlling the desktops, VCU increased our ability to
handle work orders exponentially. And LANDesk was the only product that handled
our Mac clients as well as PC clients.
With VCU’s information technology infrastructure under control, we were able to apply a new level of business intelligence on the use of software licenses and scale of technology needs in the university’s many departments. We were better able to recommend purchases for the next budget year and determine asset management data required by senior management. We can also do ad hoc queries to better plan needed upgrades; we can tell who has what software before we do an upgrade, or whether it can even be done at all.
LANDesk Management Suite has reduced the downtime for our end-users—they are no longer waiting days for a resolution. We can have our new PCs in the field faster. Our users are much happier in general—and therefore so are we.
Well-managed computers for students and teachers has been integral in the
success and high education standards of VCU.
Tonie Ellerson (tmellers@vcu.edu) is manager of Desktop Applications Support
for Client Services at Virginia Commonwealth University.
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