Western Kentucky Improves Service Management to Exceed Evolving Expectations

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In this webcast, we’ll learn how Western Kentucky University has evolved to improve client satisfaction and outcomes through streamlined service management (ITSM) & PPM processes and tools. Exceeding evolving expectations required overcoming significant challenges including process driven silos, inefficiencies and the lack of scalable and centralized tools. 

WKU team members will discuss how they leveraged process improvement, greater client engagement and improved tools to realize their goals. We’ll also hear how the team continues to increase their strategic value through internal expansion and enabling non- IT services across the institution. Higher Education specialists, TeamDynamix, will also provide an industry wide overview of related ITSM/PPM trends. Key takeaways for Attendees will include the following:

  • Understanding of how universities can benefit from integrating ITSM and PPM data and tools
  • Approaches to overcoming common obstacles related to the convergence of ITSM and PPM processes
  • An understanding of broader ITSM and PPM trends across the higher education industry.

Duration: 1 HR

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