Driving Student and Institutional Success with Premium Technical Support

In the online learning environment, time is critical and users can be frustrated easily by technical problems that prevent them from taking full advantage of your learning resources. Discover how UMassOnline and Adventist University of Health Sciences implemented reliable technology services that support their diverse student population and help them to achieve success in the online environment.

Don't miss this interactive presentation in which our presenters will share best practices, observations, and outcomes gathered through their experience.

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Highlights covered will include:

  • Common technical challenges faced and actions taken
  • How quality technical services like 24/7 help desk support enhance student and faculty experiences
  • How these services can be cost effective for institutions 

Presented by:

  • Dan Lim, Ph.D, Vice President for Educational Technology and Distance Learning, Adventist University of Health Sciences
  • Kevin O'Brien, Principal Applications Specialist, University of Massachusetts


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