IT Trends :: Thursday, June 8, 2006
Deals, Contracts, Awards
Parature Gets Capitol College CRM Work
At Capitol College in Maryland, all graduate courses are taught online. In order to provide students with around-the-clock support, the college will use Parature, a specialized customer service software system. The director of Capitol's Distance Learning Services said, "We found that Parature's Web-based Campus Support Solution gives us the ability to offer support from any Internet connection at anytime, and has robust self-service capabilities like a knowledge base and download center, which allows students to help themselves."… (TCMnet)
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New Kid on the Block
Northwestern, Stanford and the University of Florida are paying $10,000-$25,000 per year to use Affinity Engines. This service is along the lines of Facebook and MySpace, only with a slightly different goal: to "help [alumni] build and maintain personal and professional connections
in a trusted and secure online community." Affinity is hoping to distinguish its service from Facebook – which also lets alums sign up – by offering instant messaging and blogging tools to users… (The Chronicle of Higher Education)
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