BYU Applies Software to Job of Integrating Output from IT Management Tools

• By Dian Schaffhauser
• 05/20/08

Brigham Young University (BYU) has implemented Managed Objects BSM (business service management) from Managed Objects to strengthen its adoption of the IT Infrastructure Library (ITIL) framework. BYU tapped the software to integrate, correlate and model data from multiple IT management tools in order to understand the relationships and dependencies among the school's IT components from a comprehensive service perspective.

The Provo, UT-based university uses a mix of vendor tools to monitor the health and availability of IT network, systems and applications. BYU is working to integrate the data generated by these tools in combination with auto-discovery information. The goal is to build a relationship model that enables IT operations to better monitor, manage and mitigate an unexpected or adverse impact as a result of a planned or unplanned change made to the IT infrastructure. The Managed Objects approach uses a system of adapters--middleware--to integrate output from the IT tools.

"Office of IT supports the mission of the university by providing continuous global access to the infrastructure that facilitates communication, data and multimedia," said David Orton, product line manager for BYU's support and operations group. "BYU has begun implementing ITIL over the past five years and we believe a combination of proven practices and enabling technologies such as BSM will greatly assist BYU in preparing to meet the dynamics of future technology challenges that our learning institution will almost certainly face."