Shorter U Shifts Support to Outside Providers

  • By Dian Schaffhauser
  • 10/26/11

Shorter University has signed on for IT services from an education tech dynamic duo. This 3,775-student college in Rome, GA, will be getting its help desk services, network and server monitoring, and application support from CampusEAI Consortium and Jenzabar. The two companies teamed up in August 2011 to deliver the suite of Web-based services to institutional customers.

The goal of the outsourcing, according to a vendor statement, is to allow Shorter IT staff to focus on more "localized needs."

CampusEAI will provide coverage of end user support and monitoring of network devices around the clock. Jenzabar will manage its own software on the campus, including upgrades, installations, end-user training, maintenance, and troubleshooting.

About the Author

Dian Schaffhauser is a former senior contributing editor for 1105 Media's education publications THE Journal, Campus Technology and Spaces4Learning.

Featured

  • abstract image representing AI tools for reading and writing

    McGraw Hill Introduces 2 Gen AI Learning Tools

    Global education company McGraw Hill has added two new generative AI tools to help personalize learning experiences for both K–12 and higher ed students, according to a news release.

  • MathGPT

    MathGPT AI Tutor Now Out of Beta

    Ed tech provider GotIt! Education has announced the general availability of MathGPT, an AI tutor and teaching assistant for foundational math support.

  • abstract pattern of interlocking circuits, hexagons, and neural network shapes

    Anthropic Announces Cautious Support for New California AI Regulation Legislation

    Anthropic has announced its support for an amended version of California’s Senate Bill 1047 (SB 1047), the "Safe and Secure Innovation for Frontier Artificial Intelligence Models Act," because of revisions to the bill the company helped to influence, but not without some reservations.

  • group of college students looking at large screen of data visualizations

    Scalable Cloud Strategies: Values for Higher Education

    From a massive, 23-campus cloud-and-security transformation, to a small college's "lift and shift" entry into the public cloud, Unisys Higher Education Strategist Christopher Wessells knows how higher education leverages the cloud. Here, he examines some of the values scalable cloud strategies offer our institutions.