Enterprise Content Management
John Carroll U Streamlines Campus Workflows With OnBase
John Carroll University
has deployed a campuswide enterprise information platform to support
student engagement, data-informed decision-making and simplified
workflows.
Previously, the university used an array of locally
developed custom applications, but the custom code bases and
difficult-to-use workflows created challenges for IT support staff. To
tackle the issue, John Carroll's Information Technology Services (ITS)
department partnered with Hyland to roll out 10 OnBase by Hyland systems, all of which are hosted in the Hyland Cloud.
The
phased implementation began in January 2016 with the launch of
the Undergraduate Academic Petition Process system in the registrar's
office. Since then, the team has continued to expand OnBase across
campus, with systems for graduate student petitions, new hire and
annual evaluations, core curriculum review and IT change management.
The university expects to continue rolling out OnBase to more departments
over the next 12 months.
"Through our partnership with Hyland
and the strength of the OnBase platform, we have quickly developed
multiple, easy-to-use campuswide solutions without significantly
increasing IT support efforts," said John Sully, director of enterprise
applications at John Carroll University, in a prepared statement.
Response
to the new platform has been positive. The system resides in Hyland's
secure, privately managed, multi-instance cloud hosting architecture.
It's also browser- and platform-agnostic, so faculty, students and
staff can access it without installing software and without the need
for extensive training, according to information from the company.
John Carroll is a private university serving about 4,000 students in University Heights, Ohio.
About the Author
Leila Meyer is a technology writer based in British Columbia. She can be reached at [email protected].
