Recruitment & Retention

College of William and Mary Chooses Cloud-Based CRM System

The College of William and Mary in Williamsburg, VA, has decided to change customer relationship management systems to "enhance our ability to communicate with prospects and make it possible to maintain an ongoing conversation," according to Senior Associate Dean of Admissions Tim Wolfe.

Miami University Implements CRM for Student Recruitment and Communications

Miami University in Ohio is replacing its legacy admissions software with a new customer relationship management (CRM) system, which will enable the institution to use a single tool to track students from recruitment, to application, and through to matriculation at the university. The CRM system will also assist the university with alumni relations and student, faculty, and staff communication.

Datatel Recruiter 2.0 Allows Move to and from SaaS Model

Datatel has updated its application for student enrollment. Version 2.0 of Recruiter includes a deployment option that allows customers to shift from the on-premises version of the application to a software-as-a-service (SaaS) model or vice versa.

WCET Federated Database Includes More Than 3 Million Records

The Western Interstate Commission for Higher Education (WICHE) Cooperative for Educational Technologies (WCET) has federated databases from six institutions participating in the organization's Predictive Analytics Reporting (PAR) Framework project.

Community College Reinstates Student Suspended over Facebook Comments

A North Carolina community college that banned a student from campus last week over comments he posted on the school's Facebook page, has reversed its ruling and dropped their complaint against the student.

U New Orleans Turns to CRM for Student Recruitment

The University of New Orleans in Louisiana has reported it will deploy customer relationship management software for in its recruiting efforts.

Virtual Tour de Force

Universities are using cutting-edge virtual tours to give prospective students a feel for life on campus--and as a tool in recruitment.

East Carolina U Taps Early Alert System To Aid Retention

Following a test run with 2,000 undergraduate students last year, East Carolina University in Greenville, NC, will deploy Starfish systems campuswide to its 27,000 students beginning this fall semester.

Arizona State Deploys Undergraduate Recruitment Tool

Arizona State University in Phoenix is moving to a new constituent relationship management system in an effort to increase enrollment of international and non-resident students.

Starfish 2 Adds 'Return on Intervention' Reports

Starfish Retention Solutions has debuted Starfish 2, a major revision to the company's suite of Web-based tools for improving school retention and connecting students to tutoring, advising, and counseling resources. Institutions will be able to implement the new version by the end of August.

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