The Student Self-Service Gap: Meeting the Modern Student's Expectations

Student support, retention, and alumni engagement are more connected than many institutions realize. Gravyty's Student Self-Service Expectations in Higher Ed report reveals how unmet expectations for fast, self-service support can lead to disengagement long before graduation. As students increasingly expect digital experiences comparable to everyday apps, institutions must adapt. Learn how Ivy & Ocelot from Gravyty helps campuses deliver instant answers to routine questions, reduce call volume, improve resolution rates, and free staff to focus on high-impact, personalized support that strengthens the student experience from enrollment through alumni engagement.

Get the Full Report
Gravyty surveyed 1,058 currently enrolled U.S. college students to benchmark what they actually expect from campus digital tools, and where most institutions fall short. See the data behind every piece in this collection. Download Now

From Calls to Clicks: How the University of Houston Transformed Student Support with AI-Powered Efficiency
See how the University of Houston's virtual assistant, Shasta, handled more than 9,000 conversations in its first semester, an 82% resolution rate, and a 28% drop in financial aid call volume, freeing staff for the support only they can give. Download Now
Amazon, Spotify, and Your Financial Aid Office: Why Students Compare You to the Wrong Things (Fairly)
Consumer tech has reset what students expect from campus systems. See why that comparison, however unfair it feels, is one every institution should take seriously. Read Blog
The Alumni Pipeline Starts Freshman Year: Why Student Support Experience Predicts Future Giving
New data shows students who get a positive digital support experience while enrolled are far more likely to stay engaged after graduation. See why the donor pipeline starts long before advancement gets involved. Read Blog
AI in Higher Ed: Stop Asking “If,” Start Asking “How”
In partnership with Inside Higher Ed, this session debunks the biggest AI myths in higher ed and walks through a vendor evaluation framework, with Carnegie Mellon University sharing how it turned AI into a strategic advantage for staff and students alike. Watch Now
One Size Doesn't Fit All: What Adult Learners, First-Gen, and Transfer Students Actually Need From Self-Service Tools
Traditional students, adult learners, first-generation students, and more all hit self-service friction differently. See how the University of Houston and Nevada State tailored support by student type, and what it got them. Read Blog
See it in action
Curious how Gravyty's AI-powered engagement platform could work on your campus? Talk with one of our student and alumni engagement specialists. Contact Us