IT Trends
An Electronic Newsletter for IT Professionals in Higher Ed


  • Rescuing the Help Desk

    As Charlotte School of Law experienced exponential growth in its first few years, the IT department's time and resources began to be disproportionately consumed with help requests and configuration management tasks, all of which had to be handled manually. So the team turned to an automated, appliance-based solution. According to IT Director Ryan Haylock, the result was a $400,000 return on investment within 30 days and newfound freedom for the IT team to pursue bigger and more meaningful projects.


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