Campus Technology: Keeping the IT Help Desk In-House

An Electronic Newsletter for IT Professionals in Higher Ed

1/19/2012

Feature

Keeping the IT Help Desk In-House
Faced with ever-growing demands for tech support, some universities have chosen outsourcing as a way to increase service while controlling costs. But the Division of Information Technology at Washington, DC's George Washington University (GWU) is achieving those goals and more, while bucking the outsourcing trend.
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2012: What's Hot, What's Not
As the new year kicks off, four higher education analysts look deep into their crystal balls to predict the IT winners and losers for 2012.
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CT Innovators Reunion: Where Are They Now?
Ever wonder what becomes of our award winners after their moment in the CT spotlight? We followed up with three Innovators from past years to find out how their projects have fared.
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Mission Support
The real value of IT in higher ed lies in its ability to support the institution's core mission--quickly and cost-effectively.
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IT News

Oxford Brookes U Boosts Wireless Coverage with Controller-Free Architecture
UK's Oxford Brookes University has introduced a controller-less wireless network to its five campuses. The institution has put an Aerohive Networks network in place to deliver connectivity to 18,000 students and 2,500 staff.
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U Minnesota Taps HPC Expert as New CIO
An expert in high performance computing has taken on the job of CIO for the University of Minnesota. Scott Studham, who will also have a vice president title, joins the 69,000-student, five-campus institution after serving for nearly three years as CIO at the University of Tennessee.
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Internet Society Launches IPv6 and DNSSEC Online Resource
The Internet Society has launched an online resource to assist organizations with the switch from IPv4 to IPv6 and implementation of Domain Name System Security Extensions (DNSSEC).
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IT Expenditures To Increase at a Slower Pace in 2012
While IT expenditures is expected to increase worldwide this year, forecasts are being revised downward. The Eurozone crisis and flooding in Thailand, a major hard-drive manufacturing hub, have put a damper on original projections for global information technology spending in 2012.
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ManageEngine Adds Cisco Video to NetFlow Analyzer
A company with a program for monitoring network traffic has just upgraded its application to add reporting of Cisco Medianet performance.
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Oracle PeopleTools Gains iPad Certification
Oracle has released a new version of its PeopleSoft development and customization platform, PeopleTools. Version 8.52 includes enhancements to the user interface and reporting tools, as well as iPad support for all versions of PeopleSoft.
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Washington Upgrades State Network with Juniper Gear
Washington State's K-20 Education Network recently completed an upgrade of its network infrastructure to encompass annual bandwidth growth that had reached 40 to 50 percent.
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VMware Launches New View Clients for Mac and Linux
VMware will launch new VMware View Clients for Mac and Linux, as well as the Kindle Fire, along with updates to its VMware View Clients for iPad and Android.
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Aruba Intros Wall-Mountable AP for Use in Dorm Rooms
Aruba Networks has introduced a new indoor 802.11n access point intended for wall mounting in college dorm rooms and smaller classrooms, as well as other multi-tenant environments.
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Professional Resources

2012 Campus Technology Innovators: Call for Entries
Sponsored by Campus Technology
We seek exemplary colleges and universities, their visionary technology project leadership, and their innovative vendor partners who have deployed extraordinary campus technology solutions to campus challenges. Entry deadline: Feb. 15.
Using Business Intelligence in Education to Predict Outcomes
Sponsored by IBM
Download this recorded lesson to explore how business intelligence practices can unlock insights captured in academic, operational and financial systems. You will learn how higher education institutions can track and predict student performance across institution, cohort, course and more.
Find Out What You May Be Missing – Benefits of Unifying Your Network
Sponsored by: GovConnection
Adding wireless connectivity to your existing network can result in disjointed management tools, poor user application experience, and unnecessary operational costs. Download this white paper to learn about the benefits of a unified network.

IT Trends from Campus Technology is a weekly electronic complement to Campus Technology, the only monthly publication focusing exclusively on the use of technology across all areas of higher education. Campus Technology serves as a complete resource for administrative and academic IT leaders and provides in-depth, aggressive coverage of specific technologies, their uses and implementations on campus. Featured topics include advanced networking, administrative systems, portals, security, electronic publishing, communication solutions, presentation technologies, course management systems, technology infrastructure, and strategic IT planning -- all the important issues and trends for campus IT decision-makers.

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