Intentional Outsourcing: How to approach, launch and manage a partnership with a support provider that will delight your user community

Learn how the University of Virginia developed a successful partnership with Blackboard to improve their service delivery. The session will include determining if outsourcing is right for you, preparing for working with a vendor, assessing knowledge management, implementing best practices and the benefits that can be realized from a strong help desk service provider.

Featured Speakers:

  • Tracy Smith, Director, Service Support Operations, University of Virginia
  • Michael Zastudil, Director, Help Desk Services, Blackboard, Inc

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