Higher Education Technologies: More Critical Than Ever

Higher Education faces some unique challenges when it comes to providing the best possible service and support for campus technologies, and those technologies are becoming increasingly important. Not only are on-campus classes and operations dependent on Learning Management Systems (LMS), but colleges and universities are expanding distance learning programs and including highly technology-dependent subjects such as online gaming in their curricula.

Higher Education technology serves three major groups of stakeholders, namely Students, Faculty, and Staff. Each of those groups has critical technology needs: Students need access to courses and courseware; Faculty members need classroom technology to function correctly; Staff members need operations to run smoothly; Students need and want to be connected with classes and each other, all the time. Additionally, IT support/service desk is often partially staffed by student workers who work when they can, and may not have deep experience in technical support, even as students use a vast array of connected devices and expect support on all of them.

When something goes wrong, how do the right people receive notification? How long does it take to get the word out and get action going to respond, perhaps while a professor stands idle in front of a waiting classroom, or a gaming tournament can’t begin?

This webcast will help understand both the technology landscape and the keys to notification and response.

SPEAKERS:

Vincent Geffray
Sr. Director of Product Marketing
Everbridge/ IT Alerting

Roy Atkinson
Sr. Writer/Analyst
HDI

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