Transforming Communication for the Modern Campus: Learn What’s Possible with an Integrated Communications Model
Many colleges and universities have already seen the benefits of moving away from traditional landlines, MPLS connections, and outdated devices and hardware, embracing Unified Communication & Collaboration (UCC) tools for meetings, remote or hybrid classes, and more. But that’s just the beginning of what’s possible with modern communications platforms: The convergence of tools such as UCC and Call Center as a Service is bringing communication and service delivery to a whole new level on campus. This integrated communications model enables institutions to improve service, better allocate staffing and resources, and reduce costs, all while enhancing the student experience, boosting employee satisfaction, and fostering alumni and community relations.
In this fireside chat webcast, Campus Technology Editor in Chief Rhea Kelly will speak with four experts from Lumen Technologies to explore what’s possible with modern communications solutions and break down the infrastructure that brings integrated communications to life in higher education. Our panelists are:
- Matthew Kenslea, Senior Account Director, Education
- Scott Pohlman, Director of Business Development, Higher Education Practice
- Rod Armstrong, SLED Overlay Specialist, Contact Centers
- Elizabeth Brewer, Account Director, Specialized Sales Organization UCC
