Customer Talk: How we improved end-user experience with Service Desk

07/31/17

CareWorx Service Desk offering is more than just a help desk outsourcing solution. We are an IT company and have the technical knowledge to ensure your end-users receive an exceptional support experience.

Listen to our customer, Karen Juday, Director, ITS Customer Service from a private research university in southern California as she shares her experiences.

She will discuss:

  • The value to her University and increase overall customer satisfaction
  • The reliability of our Service Desk; we eliminate the human resource burdens she faced
  • Our unique partnership approach and seamless onboarding
  • Our IT expertise that consistently solves over 90% of her 1st level incidents

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