Amherst College Finds Higher Level IT Service Management with Samanage

Before Luis Hernández’s, Director of IT Support Services, first day on campus at Amherst College he was tasked with finding a new IT service management solution. The IT support services team was looking for a solution that was modern and scalable. They also knew they needed to break out of outdated processes and habits. As an overall IT team they were looking for an IT service management solution, with a focus on incident management. Learn how Amherst College addressed their challenges while keeping in mind the requirements of multiple departments, but most importantly, their clients: students, faculty, and staff.

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