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An Early Look at the Benefits of Proactive Success Coaching on Student Retention

This evaluation brief provides an update on the status of the Carolina Works initiative, which aims to improve retention and credential completion outcomes for students at 10 North Carolina community colleges through the provision of proactive, data-informed student success coaching.

Preliminary results from Carolina Works indicate that:

  • Success Coaching has positive impact on students' retention
  • The benefits of coaching emerge over time-with stronger effects on longer-term versus shorter-term retention outcomes
  • Key coaching practices appear to be particularly effective in improving these student outcomes

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