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Continuity of IT Service During COVID-19

In the midst of this big shift in how we study and work, the IT organization is expected to make sure its operations continue to run without hiccups.

But how does that work in a time when people can’t bring their laptops over to the genius bar at the library for troubleshooting or you can’t visit the dean’s office to figure out why a user suddenly can’t see the network? How do you reach out? How do you call over the cubicle wall to have somebody else take that support call because you’re sitting on hold with a vendor?

Download this informative Industry Perspective to learn how universities are addressing these challenges.

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