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The Journey to Improving International Student Engagement – A Higher Education Guide

For higher education, student engagement has become as important as acquisition. This is especially important for international student engagement. In fact, a recent study showed that 80% international students use student services, and 25% often use it.

However, in a recent survey, only 8% of higher education professionals graded their institution’s student services an ‘A’. This issue was exacerbated amid the Covid-19 pandemic, heralding remote learning experiences. While the future for higher education is not yet clear as the pandemic and its effects linger on, it has taught us one important lesson – institutions must embrace digital transformation.

Whether you are at the beginning of your digital transformation journey or have already begun, this guide will help you to understand:

  • Why digital transformation is so important to the success of international student engagement,
  • How institutions can use live chat and chatbots to foster international student engagement,
  • How digital omnichannel support takes it up a level.

Read on to find out how you can become a digital transformation leader, and facilitate better international student support with the right technology.

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