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2021 AI Communications Benchmark Study

AI communications are becoming a “go to” across college campuses – both physical and virtual. This trend is driven both by students' changing communication preferences and the need to expand service capacity with personalized, virtual advising after hours.

This inaugural study analyzed 9.7 million AI interactions since the beginning of 2020 and provides insight into modern student behavior that enables institutions to develop the appropriate engagement and support strategies to increase student success.

Download the report to learn more about:

  • Trends, topics and drivers behind why AI communications are currently growing 3x across the US
  • The importance of the "The 3rd Shift” + "August Crunch"
  • Takeaways and recommendations to better support students and reduce the burden on overextended staff resources

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