To meet the expectations of today's tech-savvy students, colleges and universities are looking for ways to speed up their processes and provide better services for their No. 1 customer.
University College at Texas Tech University is using RightNow Technologies customer relationship suite to connect and provide services to students through Facebook and mobile devices.
The College of William and Mary in Williamsburg, VA, has decided to change customer relationship management systems to "enhance our ability to communicate with prospects and make it possible to maintain an ongoing conversation," according to Senior Associate Dean of Admissions Tim Wolfe.
Miami University in Ohio is replacing its legacy admissions software with a new customer relationship management (CRM) system, which will enable the institution to use a single tool to track students from recruitment, to application, and through to matriculation at the university. The CRM system will also assist the university with alumni relations and student, faculty, and staff communication.
Datatel has updated its application for student enrollment. Version 2.0 of Recruiter includes a deployment option that allows customers to shift from the on-premises version of the application to a software-as-a-service (SaaS) model or vice versa.
The Western Interstate Commission for Higher Education (WICHE) Cooperative for Educational Technologies (WCET) has federated databases from six institutions participating in the organization's Predictive Analytics Reporting (PAR) Framework project.
A North Carolina community college that banned a student from campus last week over comments he posted on the school's Facebook page, has reversed its ruling and dropped their complaint against the student.
The University of New Orleans in Louisiana has reported it will deploy customer relationship management software for in its recruiting efforts.
Universities are using cutting-edge virtual tours to give prospective students a feel for life on campus--and as a tool in recruitment.
Following a test run with 2,000 undergraduate students last year, East Carolina University in Greenville, NC, will deploy Starfish systems campuswide to its 27,000 students beginning this fall semester.