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White Papers

Higher education white papers and case studies from our sponsors. Click a title to read more or download.


An Early Look at the Benefits of Proactive Success Coaching on Student Retention

This evaluation brief provides an update on the status of the Carolina Works initiative, which aims to improve retention and credential completion outcomes for students at 10 North Carolina community colleges through the provision of proactive, data-informed student success coaching.


Meeting Students Where They Are

The initiative—Carolina Works—is using the “gold standard” randomized-controlled trial research design to learn if students assigned a success coach persist longer, earn more credits, and increase the rate of earning a credential compared to similar students without a coach. Now in its fourth year, the timing is right to share what we’ve learned about success coaching. We also looked at how successful coaching fits within—and can augment the impact of—broader student success efforts in North Carolina community colleges, including North Carolina Guided Pathways, which is helping colleges implement guided pathways, and Finish First, which helps students better track their routes to college completion.


Maintain Online Learning System Availability

During this time of social distancing, many institutions are scrambling to implement new online learning systems. The incident management process will be critical towards maintaining up-time for these new systems. Here’s how technology can improve IT collaboration and help slash response times.


When Ransomware Strikes

While there's no playbook for the best way to handle ransomware, the responses of these latest institutional victims offer lessons worth remembering.


Closing the Cybersecurity Gap: 3 Keys to Analytics-Driven Security

According to the 2018 Security Priorities study from IDG, 28% of IT professionals and leaders say that external cyber threats force them to redirect time and focus away from more strategic tasks. That same study also found that the average number of open positions in their organizations is 3.4, which means already overburdened security teams already face an avalanche of alerts.


The Present and Future of Security Operations

If you struggle to keep up with the volume of alerts you receive daily, you’re not alone. More than 79% of information security professionals report alert fatigue. Organizations of all sizes and across the globe are realizing that in order to effectively mitigate risk, they need new strategies for detecting, triaging, investigating and responding to the growing volume of security alerts they receive.


The Essential Guide to Security

Security threats are advancing — but is your cybersecurity plan?


7 Ways to Improve Your Online Discussions

A 2019 survey among college students uncovered a troubling data point: Just two-thirds of those students considered the discussion forums in their most recent online courses “engaging.” If the discussion forum is meant to serve as a virtual proxy for the lively social environment of a physical classroom, that lack of enthusiasm suggests that the technology in use is failing a full third of students.