Hillsborough CC Migrates to Blackboard Learn, Expands Services Contract

  • By Dian Schaffhauser
  • 05/24/11

Florida's Hillsborough Community College has begun its migration off of WebCT and onto Blackboard Learn version 9.1, Blackboard's latest version of its learning management system. The five-campus institution will also be expanding its use of the company's services for help desk support and student lifecycle management in areas such as admissions, registration, and financial aid.

The Tampa area college, which has about 47,000 students, began its search for a replacement to WebCT several years ago, as the contract for that LMS, which had been acquired by Blackboard, neared completion. An LMS subcommittee recommended the move to Blackboard for several reasons: It could be linked to a new Datatel portal; it showed the best conversion success of any of the products tested; and it was supported by a majority of faculty who tried it in a sandbox environment.

Hillsborough's use of Blackboard services began with a call center contract the college signed with Presidium, an education service provider acquired by Blackboard in January 2011. The services, which have been expanded since that initial agreement, has shortened the time between financial aid applications and awards by 50 percent while increasing financial aid staff productivity by 56 percent, the institution said in a statement from the company. The school added that during the same time, first call resolution has jumped from 20 percent to 91 percent.

"Today's students expect and deserve real-time services, and support around the clock, which means we must find new technologies to recruit, educate, retain and build loyalty with students," said vice president of IT, Steve Gorham. "Supporting every prospect, student, and faculty member in the specific ways in which they want to be engaged can be financially and technically daunting, particularly as we face state budget cuts. We believe Blackboard Student Services will help us build and maintain our competitive advantage by broadening and enhancing the type of support we provide."

About the Author

Dian Schaffhauser is a former senior contributing editor for 1105 Media's education publications THE Journal, Campus Technology and Spaces4Learning.

Featured

  • abstract AI pattern

    Meta Forms 'Superintelligence Group' to Pursue Artificial General Intelligence

    Meta CEO Mark Zuckerberg is assembling a new team focused on achieving artificial general intelligence (AGI), amid internal dissatisfaction with the performance of its current AI offerings. The team, known internally as the superintelligence group, is part of a broader effort to enhance Meta’s AI capabilities.

  • row of students using computers in a library

    A Return to Openness: Apereo Examines Sustainability in Open Source

    Surprisingly, on many of our campuses, even the IT leadership responsible for the lion's share of technology deployments doesn't realize the extent to which the institution is dependent on open source. And that lack of awareness can be a threat to campuses.

  • rising AI-driven growth contrasted with a declining financial graph

    Report: Falling Behind in AI Adoption Comes at Substantial Cost

    A recent report from Couchbase has cautioned that enterprises that do not keep pace in AI adoption face potential financial losses, calculating an average annual impact of up to $87 million for organizations that fall behind.

  • stylized illustration of a desktop, laptop, tablet, and smartphone all displaying an orange AI icon

    Report: AI Shifting from Cloud to PCs

    AI is shifting from the cloud to PCs, offering enhanced productivity, security, and ROI. Key players like Intel, Microsoft (Copilot+ PCs), and Google (Gemini Nano) are driving this on-device AI trend, shaping a crucial hybrid future for IT.