Miami University in Ohio is replacing its legacy admissions software with a new customer relationship management (CRM) system, which will enable the institution to use a single tool to track students from recruitment, to application, and through to matriculation at the university. The CRM system will also assist the university with alumni relations and student, faculty, and staff communication.
How to put advisers, faculty, students, and institutional planners on the same page.
A prolific innovator for 25 years at California's Delta College, Lee Belarmino may be most recognized nationally in higher education IT for a relatively recent accomplishment: the successful implementation of one of the first instances of the open source Kuali Financial System--a system the college helped develop as a founding partner alongside much larger and better-funded universities.
Oracle has announced Oracle Public Cloud, a set of integrated services that provide access to Oracle Fusion Applications, Oracle Fusion Middleware, and Oracle Database, all of which are managed, hosted, and supported by Oracle, with a unified self-service interface for provisioning, monitoring, and managing all services.
SciQuest, an online procurement provider focused on academic, healthcare, and research organizations, has joined the InCommon Federation and the Canadian Access Federation (CAF) in an effort to improve standards and interoperability for customers in the United States and Canada.
Jenzabar has added a new feature to its Higher Reach by Jenzabar software that lets colleges and universities connect continuing education catalogs with their Facebook pages.
Arizona State University in Phoenix is moving to a new constituent relationship management system in an effort to increase enrollment of international and non-resident students.
Starting in August, Bellevue College in Washington added a service that enables its bookstore shoppers to compare the price of alternative sources for textbooks and even buy them from the online store of their choosing. The comparison also includes estimated shipping costs.
An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities.
Each state has its own regulations pertaining to education services offered in their state by out-of-state institutions. Some distance education providers will not be able to comply with every state's regulations, choosing instead not to serve students from those states where they find it too difficult or impossible to obtain the state's authorization. WCET and the University Professional and Continuing Education Association recently surveyed institutions regarding their approaches to state regulations--concluding it's the students who may suffer.