The University of Texas at Dallas will be collaborating on a joint research project with Working Solutions, a company that develops hosted contact center applications, to automatically identify, in real-time, callers who display anger or emotion during a call to a customer service agent.
Oxford University Press (OUP), a major academic publishing house and the world's largest university press, has released results from its use of a workforce management application from RedPrairie in its UK warehouse in order to increase its service capacity.
Indiana University Health Center launched an online personal health record application from NoMoreClipboard.com for students at its Bloomington, IN campus to make it easier for students and their families to share medical information with the health center.
The Interagency Working Group on Digital Data of the National Science and Technology Council's Committee on Science has made available its January 2009 report that outlines a strategy for preservation and access to digital scientific data.
Academics are now finding it possible to form virtual education organizations that would not have been possible a few years ago.
The PBwiki Campus Edition launched this month allows schools with up to 1,000 students, faculty, and staff to roll out an unlimited number of PBwikis rather than purchasing them individually.
The Department of Higher Education Policy Planning and Coordination (HEPPC), part of the Ministry of Higher Education and Scientific Research in the United Arab Emirates (UAE), is making progress on creating a national data warehouse that will integrate data from all segments of higher education in the country, as well as other data sources.
Q1 Labs has updated QRadar, its network security management application. QRadar version 6.2 ramps up on automated capabilities, expanded reports, and additional functionality to speed implementation.
No matter how solid your disaster recovery plan, the consequences of true disaster languish for years. For the individuals and institutions involved, a catastrophe changes assumptions, priorities, behaviors, and expectations.
Jahia has released an update to its open source Web content management system, Jahia Community Edition 6, under GPLv2. The latest version expands the enterprise content management system's portal and document management features and also includes new Web 2.0 enhancements.