Tougher Passwords Are Easier to Forget and Lead to Productivity Loss, Occasional Misery

By Terry Calhoun

In the last year, how many hours have you spent trying to remember a password or a user name? How many minutes waiting for unconcerned servers to spit out a “reminder” email message? How many times could you not access something because your search for a reminder did not succeed? Have you created new and duplicate accounts because it was easier than getting reminded, or remembering?

I know, I know…people who are well-organized probably have every user name and password that belongs to them in their handy printout in their wallet, or encrypted on their handheld device. But what happens when their wallet gets stolen? Or when their handheld’s memory gets trashed?

If I look back to 1996, a mere decade ago, and reflect on where I thought we would be in this regard in ten years…well, surprise. It isn’t where we are...

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