Case Western Reserve Contracts Out Service Desk Support

  • By Dian Schaffhauser
  • 08/11/09

Case Western Reserve University in Cleveland, OH has signed a three-year contract with CDI IT Solutions for service desk support. Under the agreement, CDI will provide Level 1 and Level 2 support to the university's users through a help desk operation that includes walk-in, phone, and e-mail support.

"We are very pleased to be partnering with CDI in the delivery of technical support to Case Western," said Michael Kubit, the university's director of IT customer service and support. "Our goal is to provide world-class service to our university community and we are confident in our selection of CDI. We look forward to working with them now and into the future."

According to a statement from the service provider, CDI expects to "construct and improve operational processes and metrics" in Case Western's environment. Previous news coverage of the company reports that the majority of off-site support provided by Philadelphia-based CDI IT is delivered from a facility in West Virginia.

About the Author

Dian Schaffhauser is a former senior contributing editor for 1105 Media's education publications THE Journal, Campus Technology and Spaces4Learning.

Featured

  • geometric pattern features abstract icons of a dollar sign, graduation cap, and document

    Maricopa Community Colleges Adopts Platform to Combat Student Application Fraud

    In an effort to secure its admissions and financial processes, Maricopa Community Colleges has partnered with A.M. Simpkins and Associates (AMSA) to implement the company's S.A.F.E (Student Application Fraudulent Examination) across the district's 10 institutions.

  • stylized figures, resumes, a graduation cap, and a laptop interconnected with geometric shapes

    OpenAI to Launch AI-Powered Jobs Platform

    OpenAI announced it will launch an AI-powered hiring platform by mid-2026, directly competing with LinkedIn and Indeed in the professional networking and recruitment space. The company announced the initiative alongside an expanded certification program designed to verify AI skills for job seekers.

  • Abstract AI circuit board pattern

    New Nonprofit to Work Toward Safer, Truthful AI

    Turing Award-winning AI researcher Yoshua Bengio has launched LawZero, a new nonprofit aimed at developing AI systems that prioritize safety and truthfulness over autonomy.

  • hooded figure types on a laptop, with abstract manifesto-like posters taped to the wall behind them

    Hacktivism Is a Growing Threat to Higher Education

    In recent years, colleges and universities have faced an evolving array of cybersecurity challenges. But one threat is showing signs of becoming both more frequent and more politically charged: hacktivism.