At ASU Online, Empathy Is the Foundation of Student Success

Campus Technology Insider Podcast

The Campus Technology Insider podcast explores current trends and issues impacting technology leaders in higher education. Listen in as Editor in Chief Rhea Kelly chats with ed tech experts and practitioners about their work, ideas and experiences.


With higher education enrollment in decline, it's more important than ever to break down barriers to student success — and for those who stop out, create clear pathways to re-entry and completion. What does that look like in practice? At Arizona State University Online, student success coaches cultivate deep relationships with students as individuals, get to know their unique life experiences and challenges, and leverage data to better understand the multitude of factors that can impact retention. For this episode of the podcast, we spoke with Nicolette Miller, senior director of student success initiatives at ASU Online, about her team's student-centered approach and what institutions should be doing to help students reach the finish line of their education. Here's our chat.

Resource links:

Music: Mixkit

Duration: 25 minutes

Transcript

Ways to Listen

Campus Technology Insider is available on Apple Podcasts, Google Podcasts, Amazon Music, Spotify and Stitcher. Subscribe today or listen at campustechnology.com/podcast.

About the Author

Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected].

Featured

  • glowing blue AI sphere connected by fine light lines, positioned next to a red-orange shield with a checkmark

    Cloud Security Alliance Offers Playbook for Red Teaming Agentic AI Systems

    The Cloud Security Alliance has introduced a guide for red teaming Agentic AI systems, targeting the security and testing challenges posed by increasingly autonomous artificial intelligence.

  • server racks, a human head with a microchip, data pipes, cloud storage, and analytical symbols

    OpenAI, Oracle Expand AI Infrastructure Partnership

    OpenAI and Oracle have announced they will develop an additional 4.5 gigawatts of data center capacity, expanding their artificial intelligence infrastructure partnership as part of the Stargate Project, a joint venture among OpenAI, Oracle, and Japan's SoftBank Group that aims to deploy 10 gigawatts of computing capacity over four years.

  • laptop displaying a red padlock icon sits on a wooden desk with a digital network interface background

    Reports Highlight Domain Controllers as Prime Ransomware Targets

    A recent report from Microsoft reinforces warnings about the critical role Active Directory (AD) domain controllers play in large-scale ransomware attacks, aligning with U.S. government advisories on the persistent threat of AD compromise.

  • Abstract AI circuit board pattern

    New Nonprofit to Work Toward Safer, Truthful AI

    Turing Award-winning AI researcher Yoshua Bengio has launched LawZero, a new nonprofit aimed at developing AI systems that prioritize safety and truthfulness over autonomy.