At ASU Online, Empathy Is the Foundation of Student Success

Campus Technology Insider Podcast

The Campus Technology Insider podcast explores current trends and issues impacting technology leaders in higher education. Listen in as Editor in Chief Rhea Kelly chats with ed tech experts and practitioners about their work, ideas and experiences.


With higher education enrollment in decline, it's more important than ever to break down barriers to student success — and for those who stop out, create clear pathways to re-entry and completion. What does that look like in practice? At Arizona State University Online, student success coaches cultivate deep relationships with students as individuals, get to know their unique life experiences and challenges, and leverage data to better understand the multitude of factors that can impact retention. For this episode of the podcast, we spoke with Nicolette Miller, senior director of student success initiatives at ASU Online, about her team's student-centered approach and what institutions should be doing to help students reach the finish line of their education. Here's our chat.

Resource links:

Music: Mixkit

Duration: 25 minutes

Transcript

Ways to Listen

Campus Technology Insider is available on Apple Podcasts, Google Podcasts, Amazon Music, Spotify and Stitcher. Subscribe today or listen at campustechnology.com/podcast.

About the Author

Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected].

Featured

  • student reading a book with a brain, a protective hand, a computer monitor showing education icons, gears, and leaves

    4 Steps to Responsible AI Implementation

    Researchers at the University of Kansas Center for Innovation, Design & Digital Learning (CIDDL) have published a new framework for the responsible implementation of artificial intelligence at all levels of education.

  • glowing digital brain interacts with an open book, with stacks of books beside it

    Federal Court Rules AI Training with Copyrighted Books Fair Use

    A federal judge ruled this week that artificial intelligence company Anthropic did not violate copyright law when it used copyrighted books to train its Claude chatbot without author consent, but ordered the company to face trial on allegations it used pirated versions of the books.

  • server racks, a human head with a microchip, data pipes, cloud storage, and analytical symbols

    OpenAI, Oracle Expand AI Infrastructure Partnership

    OpenAI and Oracle have announced they will develop an additional 4.5 gigawatts of data center capacity, expanding their artificial intelligence infrastructure partnership as part of the Stargate Project, a joint venture among OpenAI, Oracle, and Japan's SoftBank Group that aims to deploy 10 gigawatts of computing capacity over four years.

  • laptop displaying a phishing email icon inside a browser window on the screen

    Phishing Campaign Targets ED Grant Portal

    Threat researchers at cybersecurity company BforeAI have identified a phishing campaign spoofing the U.S. Department of Education's G5 grant management portal.