White Papers

Higher education white papers and case studies from our sponsors. Click a title to read more or download.

Deliver Service Management Greatness

Driven by the growth of online learning and the expectations of students living in the 24/7 digital age colleges and universities have developed a mindset of service delivery every hour and every day. Campus IT leaders want to deliver five-star help desk support, but closing the gap between their goals and current reality requires new thinking. Download this informative Executive Summary to learn how many universities are tackling the problem.

IT Service and Help Desk Support in Higher Education Infographic

As the use of technology on campus continues to grow, so too does the demand for service desk help. Yet IT service and support practices in many colleges and universities aren’t evolving quickly enough to keep pace with increasing complexity, changing needs, and user preferences.

The Case for Logon Management in Education

Whether it’s a student trying their hand at hacking or leveraging a stolen teacher’s password, a teacher up to no good, or an external attacker leveraging stolen passwords, how are you supposed to spot inappropriate access?

Understanding the Role of Stolen Credentials in Data Breaches

Passwords remain one of the weakest links in computer security, for they are easy to steal, hard to secure and provide little proof of the user’s identity. By stealing passwords, the attacker can greatly simplify the attack and effectively bypass security measures designed to stop other types of threats such as malware and exploits. Download this informative white paper to learn the best ways to stop credential theft on your campus.

Hamilton County Department of Education

Achieving record school graduation rates and helping students progress with predictive analytics

Professional development can be a chore. It can also be an inspiration, providing new skills and perspectives that can transform an organization’s performance. Either way, it requires both employees and coaches to devote significant time and effort to the development process.

Keeping Online Students on Track

While there are now several hundred colleges offering students the opportunity to earn either part or all of a degree online, the cost and convenience advantages they promise are often offset by poor completion rates—sometimes as low as 10 percent. Predictive analytics software can help colleges take advantage of data they already have to improve completion rates for online classes—by predicting early on which individual students are at risk of either failing or withdrawing and identifying individualized intervention strategies.

Predictive Analytics Assessment

See how you can turn data into actionable insights with predictive analytics. Take our brief assessment to learn which analytical capabilities will enable you to find the greatest value in your data and make confident, accurate business decisions.

An IT Professional's Guide to Display Technology

Campuses spend time, energy and money training staff to be effective visual communicators and professors are expected to have these skills to communicate lessons. When a new product is introduced to a room full of editors, when a circuit board is analyzed by a team of engineers, or a professor is trying to bring a concept to life, the visuals are as important, maybe even more, than the spoken word.