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CUNY Picks Systemwide Help Desk Software Suite

The City University of New York (CUNY) has purchased a software suite to help automate its help desk services. The school, the country's largest urban public university, with 23 institutions, picked the RightAnswers site to drive self-service initiatives across all its service desks.

One of the first implementations will be at Queens College, which has 18,000 students and 600 faculty members. The software will eventually support calls coming from a total campus system population of 226,000 degree-credit students; 230,000 adult, continuing and professional education students; and 35,000 full-time staff and faculty members.

Queens College CIO Naveed Husain said the software had a high degree of customization as well as integration with its existing service systems.

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About the Author

Paul McCloskey is contributing editor of Syllabus.

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