Baltimore County CC Expands IT Outsourcing

  • By Dian Schaffhauser
  • 02/25/10

The Community College of Baltimore County in Maryland has extended a contract for an outside provider to manage its IT services. The initial agreement, signed in 2007, has been extended to December 2012. The outsourcing effort encompasses the positions of chief technology officer and director of the project management office, as well as project managers and subject matter specialists.

During the initial contract, the college system said in a statement, the CampusWorks team has reorganized the IT Services department; created a new helpdesk and technology support center; implemented identity management, Microsoft SharePoint, and a student portal; done enhancements to the Banner system; developed a data warehouse integrated to the Banner system; completed an upgrade to the college telephone systems; implemented emergency communications services; and bolstered security, and business continuity.

The community college has three campuses and two extension centers with 65,000 students and an operating budget of $169 million.

Darrow Neves, the college's CTO and a vice president of operations with CampusWorks, acknowledged the role played by Sandra Kurtinitis, the college system's president and her cabinet in the success of the outsourcing agreement. "[They] have exhibited strong leadership on every occasion where difficult technology decisions were required," he said. He added that the internal college staff has worked hard to accomplish the goals and objectives set for IT.

About the Author

Dian Schaffhauser is a former senior contributing editor for 1105 Media's education publications THE Journal, Campus Technology and Spaces4Learning.

Featured

  • college student working on a laptop, surrounded by icons representing campus support services

    National U Launches Student Support Hub for Non-Traditional Learners

    National University has launched a new student support hub designed to help online and working learners balance career, education, and family responsibilities as they pursue their education. Called "The Nest," the facility is positioned as a "co-learning" center that provides wraparound support services, work and study space, and access to child care.

  • abstract AI pattern

    Meta Forms 'Superintelligence Group' to Pursue Artificial General Intelligence

    Meta CEO Mark Zuckerberg is assembling a new team focused on achieving artificial general intelligence (AGI), amid internal dissatisfaction with the performance of its current AI offerings. The team, known internally as the superintelligence group, is part of a broader effort to enhance Meta’s AI capabilities.

  • stacks of glowing digital documents with circuit patterns and data streams

    Mistral AI Introduces AI-Powered OCR

    French AI startup Mistral AI has launched Mistral OCR, an advanced optical character recognition (OCR) API designed to convert printed and scanned documents into digital files with "unprecedented accuracy."

  • handshake where one hand is human and the other is composed of glowing circuits

    Western Governors University Joins Open edX as a Mission-Aligned Organization

    Western Governors University is the first organization to join the Open edX project as a "mission-aligned organization" (MAO), a new category of institution-level partnership supporting development of the Open edX open source online learning platform.