Skip to main content
Add as a preferred source on Google


Dallas CC District Launches Change-Management Tool

A comprehensive change-management solution from SunView is helping a giant community college district get a handle on its production system.


Dan Luciani, e-Campus Project Manager for the Dallas County Community College District, speaks about his institution's ChangeGear rollout.

The Dallas County Community College District (TX) has deployed SunView ChangeGear 5.0 to streamline its IT change-management processes. With more than 7,000 faculty and 100,000 students spread across seven colleges, DCCD operates multiple IT organizations that needed a formal way to track production system changes integrated in an ITIL-based solution.

"At DCCCD we are particularly challenged with multiple and disparate IT environments all acting autonomously," said Emilio Ramos, district director of educational technology, in a prepared statement. "Change management is a mission-critical process to help integrate our IT. With this cost-efficient ITIL-based process solution, we can now track production and system changes while bringing incident, problem, and change management together in an easily customizable, integrated solution."

ChangeGear is being used at DCCCD to track all changes to the production Blackboard LMS, initiate service requests to other departments, and log incidents for transfer to the appropriate support department. Several departments, including Facilities and Business Services, are currently using the service, which will be rolled out to other DCCCD departments soon.

"The DCCCD implementation is a great example of how colleges and universities are actively using modern service desk solutions like ChangeGear for adopting ITIL-based best practices to optimize IT service delivery for students and faculty," said Seng Sun, CEO of SunView Software, a Florida-based company.

About the Author

Andrew Barbour is the former executive editor of Campus Technology.

Featured

  • digital data protection and cyber security

    White House Launches New AI Security Framework

    President Donald Trump has issued a new executive order aimed at maintaining United States AI leadership while addressing the security risks posed by increasingly powerful AI systems.

  • woman

    Microsoft Discovery Platform Brings Agentic AI to Scientific Research

    Microsoft has moved its Discovery platform into general availability, calling the service a production-ready environment for scientists and researchers that want to apply AI agents.

  • A glowing digital brain with neural connections and light trails

    AI Giants Warn It May Be Time to Slow Down

    For years, leaders in the artificial intelligence industry have warned that increasingly capable AI systems could eventually become dangerous, all the while continuing to race to build them. Now, their sentiments have changed.

  • CIS Sandbox Tutor Eli Blouin at Bentley University imagines a future technology learning partner that supports curiosity, critical thinking, feedback, and personalized learning.

    Student Voices: Technology as a Future Learning Partner

    A data analytics and marketing major at Bentley University and a distinguished lecturer at the university explore the future of "technology learning partners" — technologies that participate in the learning process by asking questions and giving feedback, not just information search results.