Indiana University Secures Internet2 Network Operations Support Role

Internet2 has signed a new three-year deal with Indiana University for the institution's GlobalNOC research and education network operations service to continue providing customer and break-fix support for the Internet2 national network. The agreement, the result of a nine-month request for proposal process led by both Internet2 staff and community members, enables Internet2 to consolidate two prior network operations center agreements, making GlobalNOC the sole service provider. The contract will begin on Jan. 1.

"We greatly appreciate the community team that convened to assist with shaping the RFP process, analyzing proposals and providing instrumental input on this consolidated support approach," said Rob Vietzke, vice president of network services at Internet2, in a statement. "Reengaging with the IU GlobalNOC allows a clear path forward for the Internet2 Network Operations Center to continue providing world-class, transparent and trusted support for our member community. This decision also aligns with Internet2's strategic priorities for 2022, including the rollout of new tools and services enabled by our Next Generation Infrastructure and the expansion of our senior- and mid-level engineering functions."

"For nearly a quarter century, the GlobalNOC at Indiana University has been proud to partner with Internet2 to help provide innovative support, services, and technologies to advance research and education networks," commented Rob Lowden, IU vice president for IT and chief information officer. "We are honored that Internet2 chose to continue our partnership after a competitive request for proposal process. Our culture of high expectations, scientific curiosity and world-renowned expertise make the GlobalNOC an excellent fit to continue working with Internet2 well into the future."

About the Author

Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected].

Featured

  • A sleek laptop with an abstract interface, with a robotic hand interacting with the screen. In the background, subtle legal document icons and compliance checkmarks add context.

    NSF Seeks Public Comment on Development of a National AI Action Plan

    The National Science Foundation has issued a request for public comment to help define priorities for a new Artificial Intelligence Action Plan.

  • teacher

    6 Policy Recommendations for Incorporating AI in the Classroom

    The Southern Regional Education Board's Commission on AI in Education has published six recommendations for states on adopting artificial intelligence in schools, colleges, and universities. The guidance marks the commission's first release since it was established last February, with more recommendations planned in the coming year.

  • glowing cloud labeled "AI" is centered among other cloud icons

    AWS Updates AI Offerings with Amazon Nova Premier, Llama 4, Anonymous User Q Business Chatbots

    Amazon Web Services (AWS) has made a number of AI moves to maintain its position alongside fellow cloud giants Microsoft and Google.

  • The AI Show

    Register for Free to Attend the World's Greatest Show for All Things AI in EDU

    The AI Show @ ASU+GSV, held April 5–7, 2025, at the San Diego Convention Center, is a free event designed to help educators, students, and parents navigate AI's role in education. Featuring hands-on workshops, AI-powered networking, live demos from 125+ EdTech exhibitors, and keynote speakers like Colin Kaepernick and Stevie Van Zandt, the event offers practical insights into AI-driven teaching, learning, and career opportunities. Attendees will gain actionable strategies to integrate AI into classrooms while exploring innovations that promote equity, accessibility, and student success.