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CU Boulder Launches Academic Advising Hub Online

The University of Colorado Boulder (CU Boulder) has developed a new academic advising service designed to help students stay in touch with their academic advisors, mentors and other university staff.

The service, called MyCUHub, is built on the Salesforce.com constituent relationship management (CRM) platform. Students can log on to the system through their existing MyCUInfo portal account and use it to schedule appointments with academic advisors, sign up for campus events, receive notifications about campus events and communicate with peers and campus services.

From the academic advisors' perspective, the hub is intended to make it easier to communicate with students. Advisors can use the system to send appointment reminders, communicate with students, assign tasks and reminders to students and receive an overview of students' academic and extracurricular campus activities. For students who switch majors, the system is designed to provide some continuity by letting the student's new advisor access information from the previous school, college or department, so the student doesn't have to start from scratch with their new advisor.

Other campus offices have found their own uses for MyCUHub. The Office of Industry Collaboration is using it to maintain connections with companies, departments, school and individuals, and the Office for Performance Improvement is using it to track communications with clients. The entire CU system is also using MyCUHub as its new e-communications tool.

CU Boulder began designing MyCUHub in July 2014 in collaboration with several vendors. The university deployed version 1.0 of the advising and student success tools in March 2015. Version 2.0 of the advising tool is planned for summer or fall 2015, and the university plans to migrate its Leeds School of Business, Law School and Center for Advanced Engineering and Technology Education to the system in summer 2015.

About the Author

Leila Meyer is a technology writer based in British Columbia. She can be reached at [email protected].

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