Department of Education Launches Federal Student Aid Feedback System

The ED’s new online portal enables federal student aid recipients to submit complaints and feedback, among other features.

The United States Department of Education (ED) announced the launch of an online portal that collects feedback about federal student aid programs. The Federal Student Aid (FSA) Feedback System enables students, parents, borrowers and others to file complaints about their experiences with federal aid programs.

Specifically, the FSA Feedback System is designed to:

  • Handle complaints about applying for and receiving federal loans, grants and work study; federal loan servicing; the collection of defaulted federal loans; and the institutional administration of programs;
  • Report suspicious activity, including violations of federal laws regarding student aid; and
  • Allow customers to submit positive feedback, either about their own experiences or on behalf of others.

The portal fulfills one main objective of President Obama’s 2015 Student Aid Bill of Rights: to help borrowers manage their federal student debt, improve federal student loan servicing and protect taxpayers’ investments in the student aid program. Using the feedback, the ED will contact institutions to resolve issues.

Partner agencies, including the Consumer Financial Protection Bureau and the Federal Trade Commission’s Consumer Sentinel Network, will be allowed access to data collected through the portal in order to solve special complaints, such as issues with private student loans. The ED aims to publish the first annual report for the FSA Feedback System this fall on the FSA Data Center.

To access the system, visit the FSA site.

About the Author

Sri Ravipati is Web producer for THE Journal and Campus Technology. She can be reached at [email protected].

Featured

  • glowing digital brain above a chessboard with data charts and flowcharts

    Why AI Strategy Matters (and Why Not Having One Is Risky)

    If your institution hasn't started developing an AI strategy, you are likely putting yourself and your stakeholders at risk, particularly when it comes to ethical use, responsible pedagogical and data practices, and innovative exploration.

  • young man in a denim jacket scans his phone at a card reader outside a modern glass building

    Colleges Roll Out Mobile Credential Technology

    Allegion US has announced a partnership with Florida Institute of Technology (FIT) and Denison College, in conjunction with Transact + CBORD, to install mobile credential technologies campuswide. Implementing Mobile Student ID into Apple Wallet and Google Wallet will allow students access to campus facilities, amenities, and residence halls using just their phones.

  • college students in a classroom focus on a silver laptop, with a neural network diagram on the monitor in the background

    Report: 93% of Students Believe Gen AI Training Belongs in Degree Programs

    The vast majority of today's college students — 93% — believe generative AI training should be included in degree programs, according to a recent Coursera report. What's more, 86% of students consider gen AI the most crucial technical skill for career preparation, prioritizing it above in-demand skills such as data strategy and software development.

  • laptop with a neural network image, surrounded by books, notebooks, a magnifying glass, a pencil cup, and a desk lamp

    D2L Lumi AI Updates Add Personalized Study Supports

    Learning platform D2L has announced new artificial intelligence features for D2L Lumi that help provide more personalized study supports for students.