Department of Education Launches Federal Student Aid Feedback System

The ED’s new online portal enables federal student aid recipients to submit complaints and feedback, among other features.

The United States Department of Education (ED) announced the launch of an online portal that collects feedback about federal student aid programs. The Federal Student Aid (FSA) Feedback System enables students, parents, borrowers and others to file complaints about their experiences with federal aid programs.

Specifically, the FSA Feedback System is designed to:

  • Handle complaints about applying for and receiving federal loans, grants and work study; federal loan servicing; the collection of defaulted federal loans; and the institutional administration of programs;
  • Report suspicious activity, including violations of federal laws regarding student aid; and
  • Allow customers to submit positive feedback, either about their own experiences or on behalf of others.

The portal fulfills one main objective of President Obama’s 2015 Student Aid Bill of Rights: to help borrowers manage their federal student debt, improve federal student loan servicing and protect taxpayers’ investments in the student aid program. Using the feedback, the ED will contact institutions to resolve issues.

Partner agencies, including the Consumer Financial Protection Bureau and the Federal Trade Commission’s Consumer Sentinel Network, will be allowed access to data collected through the portal in order to solve special complaints, such as issues with private student loans. The ED aims to publish the first annual report for the FSA Feedback System this fall on the FSA Data Center.

To access the system, visit the FSA site.

About the Author

Sri Ravipati is Web producer for THE Journal and Campus Technology. She can be reached at [email protected].

Featured

  • From Fire TV to Signage Stick: University of Utah's Digital Signage Evolution

    Jake Sorensen, who oversees sponsorship and advertising and Student Media in Auxiliary Business Development at the University of Utah, has navigated the digital signage landscape for nearly 15 years. He was managing hundreds of devices on campus that were incompatible with digital signage requirements and needed a solution that was reliable and lowered labor costs. The Amazon Signage Stick, specifically engineered for digital signage applications, gave him the stability and design functionality the University of Utah needed, along with the assurance of long-term support.

  • cybersecurity analyst in a modern operations center monitors multiple digital screens showing padlock icons, graphs, and a global map with security markers

    Louisiana State University Doubles Down on Larger Student-Run SOC

    In an effort to provide students with increased access to real-world cybersecurity experience, Louisiana State University has expanded its relationship with cybersecurity solutions provider TekStream to launch TigerSOC, a new student-run security operations center.

  • flowing lines and geometric shapes representing data flow and analysis

    Complete College America Launches Center to Boost Data-Driven Student Success Strategies

    National nonprofit Complete College America (CCA) recently launched the Center for Leadership, Institutional Metrics, and Best Practices (CLIMB), with the goal of helping higher education institutions use data-driven strategies to improve student outcomes.

  • geometric pattern features abstract icons of a dollar sign, graduation cap, and document

    Maricopa Community Colleges Adopts Platform to Combat Student Application Fraud

    In an effort to secure its admissions and financial processes, Maricopa Community Colleges has partnered with A.M. Simpkins and Associates (AMSA) to implement the company's S.A.F.E (Student Application Fraudulent Examination) across the district's 10 institutions.