SchoolDude Intros Help Desk Platform

SchoolDude by Dude Solutions today expanded its portfolio of a cloud-based operations management tools with the launch of Help Desk, an IT help desk management platform for K–12 and higher education institutions. The announcement was made at the ISTE (International Society for Technology in Education) conference in San Antonio, TX.

Help Desk is designed to improve communication between faculty/staff and IT support teams, streamline work order management and improve asset tracking. Users can submit support requests via e-mail or through a request submission portal, and the IT tickets are automatically routed to technicians based on their locations or skill sets. Users then receive automated e-mail updates as tasks are started and resolved.

On the IT side, the platform's data reporting tools provide configurable reports and interactive dashboards to help analyze productivity and improve decision-making. Help Desk also integrates directly with SchoolDude's TechnologyEssentials Insight and Mobile Device Management products, helping provide IT managers with an overall view of the organization's IT and mobile assets.

"As school IT teams are typically understaffed and have limited resources, Help Desk can reduce requests and streamline workflows to get issues resolved quicker and maximize the IT support team's efficiency," said Nick Mirisis, vice president of marketing for Dude Solutions, in a statement. "With a data-centric approach to tracking requests, labor and cost trends, our support team can help IT leaders use data and reporting tools to make the best long-term decisions for their organization."

For more information, visit the Dude Solutions site.

About the Author

Rhea Kelly is editor in chief for Campus Technology, THE Journal, and Spaces4Learning. She can be reached at [email protected].

Featured

  • student reading a book with a brain, a protective hand, a computer monitor showing education icons, gears, and leaves

    4 Steps to Responsible AI Implementation

    Researchers at the University of Kansas Center for Innovation, Design & Digital Learning (CIDDL) have published a new framework for the responsible implementation of artificial intelligence at all levels of education.

  • glowing digital brain interacts with an open book, with stacks of books beside it

    Federal Court Rules AI Training with Copyrighted Books Fair Use

    A federal judge ruled this week that artificial intelligence company Anthropic did not violate copyright law when it used copyrighted books to train its Claude chatbot without author consent, but ordered the company to face trial on allegations it used pirated versions of the books.

  • server racks, a human head with a microchip, data pipes, cloud storage, and analytical symbols

    OpenAI, Oracle Expand AI Infrastructure Partnership

    OpenAI and Oracle have announced they will develop an additional 4.5 gigawatts of data center capacity, expanding their artificial intelligence infrastructure partnership as part of the Stargate Project, a joint venture among OpenAI, Oracle, and Japan's SoftBank Group that aims to deploy 10 gigawatts of computing capacity over four years.

  • laptop displaying a phishing email icon inside a browser window on the screen

    Phishing Campaign Targets ED Grant Portal

    Threat researchers at cybersecurity company BforeAI have identified a phishing campaign spoofing the U.S. Department of Education's G5 grant management portal.