Student Services

Seminole State Extends 'Single-Call' Agreement to Provide Student Services

Seminole State College of Florida has decided to extend the contract it has with Greenwood Hall, which provides the 32,000-student college in Sanford, FL, with specialized counselors and a technology platform for a number of student services.

The platform, which combines both staff and technology, provides resources for students and their parents to help with financial aid, admissions, registration and other enrollment-related issues. The platform was customized for Seminole State so that prospective and current students and their parents can communicate with dedicated counselors by phone or online regarding a number of school-related and finance-related issues.

Greenwood Hall's "single-call" resolution process is intended to answer most of the questions and needs of current and prospective students with one phone call.

Seminole State has 198 academic programs, five bachelor's degrees and a number of different scholarship and tuition options.

"Leveraging Greenwood Hall's technology platform and specialized counselors to handle inquires with a single call, Seminole State staff are able to focus on mission-critical services and student needs," said Greenwood Hall CEO John Hall.

"Seminole State is successful because we take a student-centered approach to education," said Pamela Mennechey, assistant vice president of recruitment and enrollment at the college. "This allows us to focus on providing a high-quality education that prepares students for success."

It is the most recent in a spurt of contracts that Greenwood Hall, which supplies education management services, has signed or re-signed in the first few weeks of the year. Besides the contract extension with Seminole State College, the company has also extended its agreement with the University of Mississippi. Greenwood Hall has added as new clients Tennessee Temple University, Embry Riddle Aeronautical University and Florence-Darlington Technical College.

About the Author

Michael Hart is a Los Angeles-based freelance writer and the former executive editor of THE Journal.

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