Service Management
Columbus State U to Deploy Service Management Platform
Columbus State University in Georgia has selected a new online service management platform to
provide its faculty and staff with desktop and mobile access to
services.
Following an intensive evaluation process, the university selected EasyVista service management platform based on its "ease of use and service
management administration, rapid time to deployment and its service
app capabilities," according to a news release. Once the implementation
is complete, faculty and staff will be able to use the platform to
access services such as IT support and repairs, transportation
services, campus services, printing and mailing services and plant
operations from their computer desktop or mobile device.
"We
expect this platform to be easy to use for faculty and staff on campus
so we can continue to provide excellent customer service for the
various units on campus that will be using EasyVista, resulting in a
much quicker response time and a higher level of end user
satisfaction," said Abraham George, vice president and CIO of Columbus
State University, in a prepared statement.
According to
information on the company's site, EasyVista lets organizations
automate service creation and management, build their own services
using drag-and-drop technology and implement user-designed reports and
dashboards based on predefined roles. They can also use it to manage
authorized cloud services within a single service catalog based on the
organization's policies and procedures.
Columbus State University
is part of the University System of Georgia and serves 8,400 students
in more than 100 programs in arts, business, education, nursing and the
sciences.
About the Author
Leila Meyer is a technology writer based in British Columbia. She can be reached at [email protected].
