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Enterprise Content Management

John Carroll U Streamlines Campus Workflows With OnBase

John Carroll University has deployed a campuswide enterprise information platform to support student engagement, data-informed decision-making and simplified workflows.

Previously, the university used an array of locally developed custom applications, but the custom code bases and difficult-to-use workflows created challenges for IT support staff. To tackle the issue, John Carroll's Information Technology Services (ITS) department partnered with Hyland to roll out 10 OnBase by Hyland systems, all of which are hosted in the Hyland Cloud.

The phased implementation began in January 2016 with the launch of the Undergraduate Academic Petition Process system in the registrar's office. Since then, the team has continued to expand OnBase across campus, with systems for graduate student petitions, new hire and annual evaluations, core curriculum review and IT change management. The university expects to continue rolling out OnBase to more departments over the next 12 months.

"Through our partnership with Hyland and the strength of the OnBase platform, we have quickly developed multiple, easy-to-use campuswide solutions without significantly increasing IT support efforts," said John Sully, director of enterprise applications at John Carroll University, in a prepared statement.

Response to the new platform has been positive. The system resides in Hyland's secure, privately managed, multi-instance cloud hosting architecture. It's also browser- and platform-agnostic, so faculty, students and staff can access it without installing software and without the need for extensive training, according to information from the company.

John Carroll is a private university serving about 4,000 students in University Heights, Ohio.

About the Author

Leila Meyer is a technology writer based in British Columbia. She can be reached at [email protected].

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