Emergency Preparedness

Qualtrics Intros Return to Learn Hub to Help Guide Campus Reopening

• By Rhea Kelly
• 08/28/20

Survey software and experience management company Qualtrics has created the Return to Learn Hub, a tool for performing daily symptom checks and contact tracing, as well as gauging student and staff sentiment on campus decisions.

The Return to Learn Hub covers three areas:

• Monitoring, through a daily health check of students, faculty and staff. When the system identifies potentially infected or at-risk individuals, it provides real-time guidance (for instance, barring entry to buildings), health resources and information about campus procedures.
• Tracing, notifying and instructing. The Hub includes a contact tracing solution for confidentially notifying individuals who may have been exposed to COVID-19 and providing instruction on actions to take, such as visiting campus testing facilities or self-quarantining.
• Pulsing students, faculty and staff to understand their needs. The Hub surveys members of the campus community on well-being, teaching and learning, and school operations, to identify any issues or process changes needed. For example, it can help gauge students' concerns around safety, housing, technology and more.

"To maintain trust, reopen responsibly, and prepare contingency plans for remote learning, schools need to shift nimbly and keep a constant pulse on the situations facing students, faculty, and staff," said Omar Garriott, global industry lead for education at Qualtrics, in a statement. "In introducing the Return to Learn Hub, Qualtrics is providing a one-stop shop for schools to easily and scalably engage with everyone on campus to perform symptom checks, implement contact tracing, continuously pulse their community, and adjust to remote learning. Understanding and acting on experiences has never been more important in higher education."

For more information, visit the Qualtrics site.