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Dallas CC District Launches Change-Management Tool

A comprehensive change-management solution from SunView is helping a giant community college district get a handle on its production system.

Dan Luciani, e-Campus Project Manager for the Dallas County Community College District, speaks about his institution's ChangeGear rollout.

The Dallas County Community College District (TX) has deployed SunView ChangeGear 5.0 to streamline its IT change-management processes. With more than 7,000 faculty and 100,000 students spread across seven colleges, DCCD operates multiple IT organizations that needed a formal way to track production system changes integrated in an ITIL-based solution.

"At DCCCD we are particularly challenged with multiple and disparate IT environments all acting autonomously," said Emilio Ramos, district director of educational technology, in a prepared statement. "Change management is a mission-critical process to help integrate our IT. With this cost-efficient ITIL-based process solution, we can now track production and system changes while bringing incident, problem, and change management together in an easily customizable, integrated solution."

ChangeGear is being used at DCCCD to track all changes to the production Blackboard LMS, initiate service requests to other departments, and log incidents for transfer to the appropriate support department. Several departments, including Facilities and Business Services, are currently using the service, which will be rolled out to other DCCCD departments soon.

"The DCCCD implementation is a great example of how colleges and universities are actively using modern service desk solutions like ChangeGear for adopting ITIL-based best practices to optimize IT service delivery for students and faculty," said Seng Sun, CEO of SunView Software, a Florida-based company.

About the Author

Andrew Barbour is the former executive editor of Campus Technology.

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