EasyVista Aims To Provide Full Range of Student Services With One Click

Software developer EasyVista has created a new suite of digital products designed to help higher education institutions interact with faculty and students on all the devices they want.

So far, Villanova and Gonzaga universities have incorporated EasyVista technology into their help desk operations, giving students and faculty a self-service option.

"It was not that long ago that Villanova issued laptops to every incoming student," said Nick Bruns, help desk manager at Villanova University. in a prepared statement. "Today we have to support whatever combination of IP-connected devices a student may bring with them. We accomplish this by combining our 'Techzone' genius bar along with innovative self-service options for our students and faculty to utilize. Working with EasyVista, we have integrated our help desk knowledge base and automation tools into our Techzone processes, greatly scaling the number of students we can serve through intelligent self-service and rapid resolution. Next up, we're creating a seamless freshman experience leveraging EasyVista ServiceApps. From campus maps to IT services and even reporting dorm room issues, it will be a one-click, single interface on any device experience. This puts Villanova's 'UNIT' Technology Services in a whole different light going forward."

"The average incoming freshman now brings three devices along with them to freshman orientation," said EasyVista Senior Higher Education Leader James Bradley. "University services need to be provided to students and educators in the mobile-app-one-click environment they understand."

About the Author

Michael Hart is a Los Angeles-based freelance writer and the former executive editor of THE Journal.

Featured

  • glowing blue AI sphere connected by fine light lines, positioned next to a red-orange shield with a checkmark

    Cloud Security Alliance Offers Playbook for Red Teaming Agentic AI Systems

    The Cloud Security Alliance has introduced a guide for red teaming Agentic AI systems, targeting the security and testing challenges posed by increasingly autonomous artificial intelligence.

  • server racks, a human head with a microchip, data pipes, cloud storage, and analytical symbols

    OpenAI, Oracle Expand AI Infrastructure Partnership

    OpenAI and Oracle have announced they will develop an additional 4.5 gigawatts of data center capacity, expanding their artificial intelligence infrastructure partnership as part of the Stargate Project, a joint venture among OpenAI, Oracle, and Japan's SoftBank Group that aims to deploy 10 gigawatts of computing capacity over four years.

  • laptop displaying a red padlock icon sits on a wooden desk with a digital network interface background

    Reports Highlight Domain Controllers as Prime Ransomware Targets

    A recent report from Microsoft reinforces warnings about the critical role Active Directory (AD) domain controllers play in large-scale ransomware attacks, aligning with U.S. government advisories on the persistent threat of AD compromise.

  • Abstract AI circuit board pattern

    New Nonprofit to Work Toward Safer, Truthful AI

    Turing Award-winning AI researcher Yoshua Bengio has launched LawZero, a new nonprofit aimed at developing AI systems that prioritize safety and truthfulness over autonomy.